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The following GCP-GC-REP questions are part of our Genesys GCP-GC-REP real exam questions full version. There are 35 in our GCP-GC-REP full version. All of our GCP-GC-REP real exam questions can guarantee you success in the first attempt. If you fail GCP-GC-REP exam with our Genesys GCP-GC-REP real exam questions, you will get full payment fee refund. Want to practice and study full verion of GCP-GC-REP real exam questions? Go now!

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Genesys GCP-GC-REP Exam Actual Questions

The questions for GCP-GC-REP were last updated on Mar 28,2024 .

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Question#1

Which of the following statements are true? (Choose three.)

A. A queue report only counts interactions handled by an agent.
B. An Abandon is an interaction that disconnects before an agent handles it.
C. An agent-based report counts any interactions an agent worked with.
D. Each report contains a pre-defined set of metrics.
E. Reports can be created and then configured.

Question#2

Which definition matches the performance view for Dashboard?

A. It is used to monitor real-time contact center metrics.
B. It is used to view real-time metrics, such as status, time in status, calls answered, average talk time, and average AC
C. It is used to view real-time and historical metrics, such as service level %, abandon %, customers waiting, and active agents.
D. It is used to view historical data only.
E. It is used to view metrics for completed phone calls and chats, such as the user, remote telephone number, date/time, and duration.

Question#3

How is an Incoming Call represented in reports?

A. Inbound
B. Incoming
C. Offered
D. Calls Received

Explanation:
Reference: https://help.genesys.com/pureconnect/mergedprojects/wh_rh/desktop/account_code_call_detail_by_date_report.htm

Question#4

How can we monitor the real-time statistics for all queues?

A. Performance > Queues Activity
B. Performance > My Queues Activity
C. Performance > Queues Performance
D. Performance > Queues

Explanation:
Reference: https://help.mypurecloud.com/articles/queues-activity-summary-view/

Question#5

Which of the following reports are aggregated daily? (Choose two.)

A. Agent Metrics Export Report
B. Agent Metrics Report
C. Agent Login-Logout Details Report
D. Agent Quality Details Report

Exam Code: GCP-GC-REPQ & A: 35 Q&AsUpdated:  Mar 28,2024

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