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This Privacy Policy explains how Testpassport collects, uses, stores, and safeguards personal information when you visit our website, create an account, purchase digital products, use learning resources, or contact us. If you do not accept this Policy, please stop using the website.
Testpassport.com is operated by Testpassport. References to “Testpassport,” “we,” and “us” mean Testpassport and the Testpassport.com website and related services.
Information you provide may include your name, email address, billing details, account-registration and login details, order and purchase information, support communications, refund requests and supporting evidence, and other information you choose to send us.
We may retain transaction details such as order number, product purchased, amount and currency, payment status and time, and refund or dispute records. When you visit the website, we may automatically collect an IP address, browser and device type, operating system, pages visited, visit time, basic usage records, and information from cookies or comparable technologies.
We may use personal information to operate accounts, process payment and orders, deliver digital products, send order confirmations and necessary service messages, provide support and technical assistance, review refund eligibility, process refunds, chargebacks, and disputes, improve our website and services, prevent fraud and unauthorized access, maintain security, meet accounting, tax, legal, and regulatory duties, and enforce our Terms and policies.
Where a legal basis is required, processing is based on contract performance, legitimate business interests, legal obligations, or your consent.
Third-party payment providers handle order payments. They generally collect and process complete card numbers, security codes, and other full payment credentials directly. Testpassport does not store complete card numbers or security codes. We may hold limited transaction information such as order number, amount, payment status and time, billing email, refund records, and dispute records. Payment providers use their own privacy and security practices for payment information.
We may use cookies and similar tools to operate the website and accounts, remember preferences, measure basic traffic, improve performance and user experience, maintain security, and help prevent fraud. You can restrict or delete cookies in your browser, but doing so may affect some website functions.
Testpassport does not sell personal information. Where necessary for service delivery, payment processing, security, dispute handling, or legal compliance, we may share relevant information with payment providers, technology providers, professional advisers, affiliates, or authorities legally entitled to receive it.
We keep personal information only as long as needed to provide services, keep order records, address refunds and disputes, prevent fraud, and meet legal duties. Information no longer required is deleted, anonymized, or retained where law requires it.
We use reasonable technical and organizational safeguards. Internet transmission and electronic storage are not absolutely secure. You should protect your password and contact us promptly if you suspect unauthorized use of your account.
Subject to applicable law, you may request access, correction, or deletion of your personal information, withdraw consent, restrict certain processing, or unsubscribe from marketing emails. Contact [email protected]. For security, we may ask you to verify your identity. Some data may need to remain for orders, disputes, tax, or legal purposes.
After you subscribe or consent, we may send product updates, learning resources, or promotions. You can unsubscribe through a message link or by contacting support. Essential order, account, and security communications are not marketing and may continue. Your information may be processed in Hong Kong or other countries or regions in which our payment, hosting, email, or technology providers operate; where required, we take reasonable measures for cross-border protection.
Third-party websites or services linked from our website follow their own privacy policies. Testpassport is not responsible for their content, security, or privacy practices.
Testpassport services are not intended for people under 16, and we do not knowingly collect their personal information. If we learn that we have done so, we will take reasonable steps to delete it. We may update this Policy for business, technical, legal, or compliance reasons. The new version will be posted here, and we may notify you through the website, your account, or email if a change may materially affect your rights.
For questions about this Policy, our handling of personal information, or related rights, email [email protected].
