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Product Questions

1.What is TestPassport practice questions detail ?

TestPassport practice questions contains simulated exam questions with the most accurate answers. With our practice questions you should be able to pass the certification exam. More information can be found on our products page.

2.Can I pass an exam with TestPassport practice questions only ?

Yes, it is possible.

3.Are your updates free ?

Free updates are available for one year after the purchase. After one year the product is considered expired and is removed from the member zone of the user.

4.Is it possible to extend the update period of an expired product ?

Expired products can be repurchased at 50% discount from within your member zone.

5.How often are your products updated ?

Our products are reviewed and updated on a continuous basis.

6.How do I know that there has been an update ?

There are several ways:
The New Releases section on You will notice the rapid updates here. TestPassport makes several updates every day.
Status on a purchased product can be found on the download page in the member zone.
Date of latest release can also be found on the products page.
TestPassport also sends out information on updates on a regular basis in TestPassport newsletter, usually once every two weeks. Registered TestPassport users receive the Newsletter.
In general, you should always check for a new update 3-4 days before you plan to take the exam.

7.Your products sound interesting, but I'd like to try before I buy. Do you have any demos ?

Yes we have. On our samples page you will find examples of our Practice exams. There are samples of some exams from all the certificates we cover. Further requests for samples can be provided. Please, e-mail sales(at) (Please use @ instead of (at)) and state which sample you would like to receive.

8.I want a sample of another TestPassport product. Is this possible ?

Yes, we can provide samples of all our products. Just mail your sample request to sales(at) (Please use @ instead of (at)) and you will reveive any sample you want promptly.

9.What is the quality of the TestPassport products ?

Our products cover almost all the knowledge points in the training materials.

10.How is the quality of the TestPassport products achieved ?

TestPassport experts, íncluding Symantec,IBM,Comptia,HP,CCNP,etc. verify the answers and provide explanations.
We also receive customer feedback on our products. So, we constantly have to review our products. This guarantees a high quality.

11.I think I have found an incorrect answer in one of your products/I don’t understand one of questions/One of the questions seems incorrect. What should I do ?

questions/One of the questions seems incorrect. What should I do?
Feedback on specific questions should be send to sales(at) ,(Please use @ instead of (at)). You should state
1. Exam number and version.
2. Question number.
3. Login ID.
We will answer your feedback promptly.

Purchase Questions

1.How do I pay for the products ?

There are currently four ways to pay. Most customers use online payment with credit card. If no credit card is available, Bank Wire can also be used.
Paypal. You can use the and register an account on that website.
Bank wire. We only accept bank wire for larger purchases, typically at least 5 products. There will be some delay, typically between 3 and 8 days for the bank wire to come through.
If you are interested in bank wire payment, please contact sales(at) (Please use @ instead of (at))for further instructions.

2.Do you share your customer information database with any third parties ?

At TestPassport we hate spam mail as much as everyone else, and we respect your right to privacy. Therefore we will never share any information about our customers with a third-party. The email you receive is only come from us, and you can inform us at anytime if you want to be removed from our mail list.

3.How do I make an online purchase ?

Select the appropriate products from the TestPassport products page. Add them to your shopping cart. Select Purchase Items.
If this is the first purchase at TestPassport and you are not a registered user, you will be register yourself at TestPassport.
After the purchase the products can be accessed from your Member Zone.
If you want more detailed instructions mail sales(at) (Please use @ instead of (at))

4.I am not able to add products to my Shopping Cart. What is wrong ?

Ensure that your cookies are enabled. To be able to make online purchases at TestPassport cookies must be enabled..

5.How are the goods delivered ?

All purchases are downloaded from the internet or by e-mail. You will have access to your purchases 24 hours after we receive your money.

6.How do I return the products I have purchased ?

As all products are delivered in digital format it is not necessary to return the goods.

7.How do I ask for a refund ?

Contact sales(at) (Please use @ instead of (at))

8.How do I cancel a purchase ?

Contact sales(at) (Please use @ instead of (at))

9.How long does it take for you to respond to my emails ?

Most emails are answered within 12 hours.

10.What is certification ?

The certification is your way to success. People with work experience have no way to prove that they have learned certain skills. So vendors test the the person's skills and upon passing a required test, they are awarded certain credentials. Here are just a few.

CCNA : Cisco Certified Network Associate
CCNP : Cisco Certified Network Professional
A+: CompTIA Service Technician
CIW ASSOCIATE : Certified Internet Webmaster Associate

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